Support
Write to us at info@enava.ai. We usually answer within two working days.
Quick links
Frequently asked questions
- How do I delete my account?
- In the app, or on the Delete account page: we email a code to confirm it's your account.
- I forgot my password.
- Use the Reset password page: we email a code, and you set a new password with it.
- Which cities are available?
- Lviv for now, with three walking tours. More cities are coming.
- Does Enava need the internet?
- Yes. The stories and directions load as you go, so keep mobile data on.
- The app is silent. What do I do?
- Check that the sound is on, that Enava may use your location (it needs it to know what's nearby) and that you have a connection. Still silent? Write to us.