Enava Privacy Policy

Version 2026-10-07

This explains what data Enava collects, why, who it goes to and how long we keep it. Controller: [legal entity, address], info@enava.ai.

1. What we process

• Account: email, name, a password hash or your Google/Apple sign-in id, language, narration settings.
• Location: the coordinates and heading the app sends while you walk or drive, to tell you about places nearby and guide you along a route. Routes are kept with your account.
• Usage: which places you listened to, tours taken, ratings.
• Voice (only during "Ask"): when you press the button and ask a question, your voice is sent to Google Gemini for the answer. We don't store it. This works only with your separate consent, which you can withdraw in settings.
• Technical: IP address (abuse protection and limits), error logs.

2. Why

• To provide the service: stories nearby, routes, answers, syncing your progress (contract).
• Security and abuse protection (legitimate interest).
• Voice questions (your consent).
• Emails with codes and service messages (contract).

We don't sell your data or show personalised ads.

3. Who processes it for us

• Google Cloud: hosting, database, audio storage and the voice assistant (Gemini), in the EU (Warsaw region).
• Google Maps Platform (building routes; receives the route's coordinates) and Google Text-to-Speech (reading the stories about places): Google's global services, which may process data outside the EU.
• Anthropic (USA): writes the stories about places. Your personal data isn't sent, only facts about the place.
• ElevenLabs: premium narration of the stories, without your personal data.
• Resend: sending emails (your email address).
• Google, Apple: if you sign in with them.

Transfers outside the EU, including to the USA, rely on the EU Standard Contractual Clauses.

4. How long we keep it

• Your account and progress: until you delete them.
• Routes: up to 90 days after last use.
• Guest accounts: up to 180 days unused.
• Database backups: 7 days.
• Logs: up to 30 days.
• Voice recordings: not kept.

5. Your rights

• Get a copy of your data (export in the app).
• Correct it (profile).
• Delete your account and data (in the app or at /delete-account).
• Withdraw consent to voice questions (settings).
• Object to or restrict processing by writing to info@enava.ai.
• Complain to a supervisory authority (in Ukraine, the Parliament Commissioner for Human Rights; in the EU, your country's authority).

6. Children

The service isn't meant for anyone under 16.

7. Changes

We'll announce material changes to this Policy in the app.